Refund policy

Returns

We accept return requests within 14 days of delivery. To be eligible for a return, your item must be unworn, unwashed, and in its original condition.

Return Shipping

Customers are responsible for return shipping costs for standard returns, including returns due to ordering the wrong size or changing their mind. If you receive a damaged, defective, or incorrect item due to an error by Wheres7thGear, we will cover the return shipping costs.

Refunds

Once we receive and inspect your return, we will notify you if your refund has been approved. Approved refunds will be processed within 2 business days to your original payment method. Original shipping charges are non-refundable for standard returns.

Exchanges

We do not offer direct exchanges at this time. If you need a different size or item, please return your original item according to our return policy and place a new order.

Sale Items

Sale and discounted items are eligible for returns under the same 14-day return policy, provided they meet all return eligibility requirements.

Missing Packages

If your tracking information shows that your package was delivered but you have not received it, please contact the shipping carrier and file a claim first. Wheres7thGear will assist with the investigation when possible.

How to Start a Return

To request a return, please contact us at support@wheres7thgear.com within 14 days of delivery. Include your order number and reason for the return. If your item arrived damaged, defective, or incorrect, please include photos of the item.